Overview of the Registration Process
As with most products, it is important to register your Brother sewing machine in order to receive any warranties, maintenance and support that may be provided. In addition, registering your machine makes it easier for Brother to make contact with you in the event of any safety or recalls notices. It is an important process, and although there are a few steps involved, it doesn’t need to be complicated or time consuming.
Basic Requirements for Registration
Before attempting to register your machine, you should make sure that you have all the necessary information and documents ready. This includes the model of your machine (which can be found on the back or underside of your machine), the serial number (which is usually on the back or under the machine near the power switch), and your proof of purchase. You should also be aware that Brother has certain models where registration is not mandatory, so you can review those models on their website.
Online versus Mail-in Registration
When registering your machine, you have the option of either completing the process online or mailing-in the registration form. Those wishing to submit the registration form through the mail should print the form and fill it out entirely before sending it to the provided address. Furthermore, Brother recommends that the forms are sent through a traceable and insured method to ensure reach.
If you decide to register your machine online, you will need to log on to the Brother website and follow the prompts and steps. Generally, the online registration process is much quicker, with the majority of it being completed in a matter of minutes.
Benefits and Warranties
Registration of your machine is recommended by Brother and is free. And by registering, you are notifying Brother that you are the owner of your machine and helping them keep track of warranty expiration dates for maintenance or repair service.
By registering your machine, you will receive a ‘1-Year Limited Warranty With Product Exchange’, offering technical support, power surges, and one-time exchanges (conditions and restrictions apply).
Advantages of Refurbishment Continuation Programs
Refurbishment programs are an important element of smooth and efficient machine operation. Brother offers individuals the opportunity to attain materials needed for refurbishment of their machine. Such materials include cloth, thread, needles and other sewing-related items.
In addition, Brother offers various repair programs for machines. All machines will require some level of maintenance, ranging from simple lubrication to extensive repair programs. By taking advantage of Brother’s repair program, any malfunction can be avoided, resulting in greater machine efficiency and longevity.
Typical Problems and Allowable Fixes
Typical issues faced by owners of a Brother sewing machine may include problems with starting, threading, stitching and other malfunctions. In any such case, Brother recommends that individuals should turn off the machine and unplug it from the power source before attempting to fix any problem. If you cannot fix the problem yourself, you should contact a Brother service representative.
Troubleshooting Resources
In most cases, any problem can be solved by referring to the user manual that comes with the machine. Additionally, support centers can provide resources and advice on troubleshooting and repair of your machine. Brother also has online forums where experienced technicians and knowledgeable members can give advice and opinions on any questions related to the machine.
Product Specific Information
Always ensure that you read and understand the terms and conditions that come with your product prior to registration. This will help ensure that your experience is the best it can be.
Brother also provides downloads for software updates and product drivers to help maintain optimal performance of your product. Keeping up-to-date on any product-specific information provided by Brother is always a good idea.
Advantages of Proper Care and Maintenance
No warranty or registration will be able to make up for neglect and improper use of your Brother sewing machine. Always make sure that you read through the user manual and follow all instructions carefully. As a rule of thumb, it is always wise to check the working parts of the machine at least once a week to prevent any unnecessary damage or repairs.
Inteheliot Partnerships and Benefits
Brother has established partnerships with Inteheliot in order to provide incentives to owners of their sewing machines. Inteheliot Rewards can be earned through a variety of ways for registered owners. For example, by simply registering your machine, you can receive 400 Rewards points. Furthermore, the purchase of genuine Brother accessories or the purchase of genuine Brother IntelliFlex parts can also earn you even more rewards.
Safety Regulations for Sewing Machines
Sewing machines are considered a potentially hazardous product, so it is important to be aware of all the safety precautions that come with it. As an owner of a Brother sewing machine, you should always follow the instructions, warnings and labels closely to ensure the safety of yourself and others, as well as prevent damage to the machine and materials. In the event of any safety recall notices, Brother will contact you directly.
Cost of Refurbishment and Warranty Insurance Plans
Brother provides a Refurbishment Plan to refurbish your machine to an ‘as-new’ condition for a nominal fee. This can be helpful if you notice any sluggishness in your machine’s performance, or if you simply want to refresh your machine.
Also available are Extended Service Warranty Insurance plans that can be purchased to extend your warranty beyond the normal 1-year free plan. These plans come with a variety of benefits and conditions, so you should read through and compare the various plans before deciding on the one that best suits your needs.
